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PREGUNTAS MÁS FRECUENTES

  • Can I pick up my order at any point?
    Due to the current covid-19 situation, you will not be able to pick up your order in our workshop. If you have any questions, call us at +34 910 37 97 23 on Mondays and Fridays from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday and Thursday from 9:00 a.m. to 6:00 p.m.; and Sunday from 12:00 to 21:00. Or, if you prefer, you can write to us at ventas@wetaca.com
  • What happens if my dishes arrive in bad condition?
    It happens very rarely, but if so, contact us so we can find the best solution. Call us at +34 910 37 97 23 on Mondays and Fridays from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday and Thursday from 9:00 a.m. to 6:00 p.m.; and Sunday from 12:00 to 21:00. Or, if you prefer, you can write to us at ventas@wetaca.com
  • When will I recive my order? What delivery options do I have?
    Delivery options will depend on your zip code, but you can receive all your dishes in a single delivery on: Friday, Sunday, Monday, Tuesday or Wednesday. Depending on your zip code, you will have the option of receiving your order in the mornings (from 9:00 a.m. to 2:00 p.m.), in the afternoons (from 3:00 p.m. to 8:00 p.m.), or choose between both slots (morning or afternoon). . Before receiving your dishes you will receive an email specifying the arrival time of your order. You will not wait more than 1h30!* You can also personalize the delivery of your order by choosing a time slot. *It will depend on your zip code
  • Can I change my delivery details (address, day or time slot)?"
    You can make changes from your account in the details of the order you want to modify. You will have the option to make changes to your address and/or the time you want to receive your order.
  • What do I do if I have not been home to receive my order?
    Don't worry, contact us and we will manage the delivery again as soon as possible. Call us at +34 910 37 97 23 on Mondays and Fridays from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday and Thursday from 9:00 a.m. to 6:00 p.m.; and Sunday from 12:00 to 21:00. Or, if you prefer, you can write to us at ventas@wetaca.com
  • How do I know my dishes are on their way?
    If you want to know the status of your order, call us at +34 910 37 97 23 on Mondays and Fridays from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday and Thursday from 9:00 a.m. to 6:00 p.m.; and Sunday from 12:00 to 21:00. Or, if you prefer, you can write to us at ventas@wetaca.com
  • What happens if I have a problem with shipping?
    If you have had a problem with the delivery of your order we want to be the first to know. Your experience is the most important thing for us. Call us at +34 910 37 97 23 on Mondays and Fridays from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday and Thursday from 9:00 a.m. to 6:00 p.m.; and Sunday from 12:00 to 21:00. Or, if you prefer, you can write to us at ventas@wetaca.com
  • What do I do if my dishes have not arrived with the expected quality?
    We are very concerned about how every detail affects what you eat. To the dishes we cook and serve. It obsesses us. So, if you have had a bad experience, do not hesitate to call us at +34 910 37 97 23 on Mondays and Fridays from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday and Thursday from 9:00 a.m. to 6:00 p.m.; and Sunday from 12:00 to 21:00. Or, if you prefer, you can write to us at ventas@wetaca.com
  • Can I cancel my order?
    We may cancel and/or refund your order as long as your dishes have not been cooked. Get in touch with us by calling us at +34 910 37 97 23 on Mondays and Fridays from 9:00 a.m. to 7:00 p.m.; Tuesday, Wednesday and Thursday from 9:00 a.m. to 6:00 p.m.; and Sunday from 12:00 to 21:00. Or, if you prefer, you can write to us at ventas@wetaca.com
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